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Frequently Asked Questions
Questions & Answers
Questions & Answers

Frequently Asked Questions

At COCO-MAT Athens we have put together a FAQ where you’ll find the most frequently asked questions about our hotel. If your question isn’t displayed in our FAQ, our staff, will happily answer any queries in order to make your stay as relaxing and enjoyable as possible.

Why choose COCO-MAT Hotel Athens?
Prime Location

Located in the heart of Athens, COCO-MAT Hotel Athens is the perfect base for exploring the city's most iconic landmarks, elegant shopping districts, museums, restaurants, and vibrant neighborhoods. The Acropolis, Syntagma Square, Kolonaki, and many cultural attractions are all within easy walking distance.

Exceptional Sleep

At COCO-MAT, a great night's sleep is at the heart of everything we do. Every room features premium COCO-MAT mattresses, natural bedding made from carefully selected materials, and a curated pillow menu, allowing you to choose the pillow that best suits your sleeping preferences. Our sleep products are designed to provide exceptional comfort and help you wake up feeling refreshed.

Exceptional A La Carte Breakfast

We believe every great day begins with an exceptional breakfast. Each morning, guests can enjoy a freshly prepared à la carte breakfast featuring locally sourced ingredients, authentic Greek flavors, seasonal specialties, and international favorites. Carefully crafted and served with attention to detail, our breakfast is consistently one of the highlights of the COCO-MAT experience.

Rooftop Terrace

Our rooftop terrace offers one of the hotel's most memorable experiences. Relax while enjoying panoramic views of the Acropolis, Lycabettus Hill, and the Athens skyline. Whether you're starting your day with a coffee or unwinding in the evening, the rooftop provides a peaceful setting in the heart of the city.

Do you have twin beds?

Yes. Twin beds are available in all standard room categories upon request and are subject to availability. If you prefer twin beds, we kindly recommend informing us when making your reservation so we can do our best to accommodate your request.

Do you have family rooms?

Yes, we do have family suites. They feature one double bed and one sofa bed, comfortably accommodating up to four guests.

Do you have interconnecting rooms?

Yes. We offer connecting rooms that are ideal for families or guests travelling together. Our Sleep Tight and Urban rooms can be connected, providing additional space, comfort, and privacy while keeping everyone close together.

Do you offer early check-in and late check-out?

Early check-in and late check-out are subject to availability and cannot be guaranteed in advance. Whenever possible, our team will be delighted to accommodate your request and make your arrival or departure as comfortable as possible.

Do you have space for our luggage?

Yes. We are pleased to offer complimentary luggage storage before check-in and after check-out. You are welcome to leave your luggage with our reception team and enjoy Athens without carrying your bags.

Which room offers an Acropolis view?

Our Metropolitan Suite offers breathtaking views of the Acropolis, along with panoramic views of the Athens skyline.

Is the rooftop open?

Yes. Our rooftop terrace is open daily for all hotel guests, offering spectacular views of the Acropolis and the city. Opening hours may vary depending on weather conditions and seasonal operation.

Is there a pool?

No, COCO-MAT Hotel Athens does not have a swimming pool.

Is there a parking near the hotel?

The hotel does not have private parking facilities. However, several private parking garages are conveniently located within walking distance. Parking fees vary depending on the provider. Our reception team will be happy to recommend the most convenient option.
Nearby parking facilities include:

Rizari 4 & Vasilissis Konstantinou Street
25 Karneadou Street
20–22 Ipsilantou Street

Do you have a spa?

While COCO-MAT Hotel Athens does not have an on-site spa, guests can enjoy spa facilities at our sister property, COCO-MAT Athens Jumelle. Our reception team will be happy to provide information, assist with reservations, and arrange your visit.

Is access to the sauna and hammam complimentary for guests?

Yes. Hotel guests enjoy complimentary access to the sauna and hammam at our sister hotel, COCO-MAT Athens Jumelle. Please contact our reception team for availability and assistance with your reservation.

What massage treatments do you offer?

A variety of massage and wellness treatments are available at the spa of COCO-MAT Athens Jumelle. Our reception team will be pleased to provide details about the available treatments and assist you with booking an appointment.

Can I use the spa without staying at the hotel?

Unfortunately, access to the spa facilities is reserved exclusively for guests staying at COCO-MAT Hotel Athens or COCO-MAT Athens Jumelle.

Is there a gym?

COCO-MAT Hotel Athens does not have an on-site fitness centre. However, hotel guests are welcome to use the gym facilities at our sister hotel, COCO-MAT Athens Jumelle. Please contact our reception team for more information.

Do you have a restaurant?

Yes. Our restaurant is conveniently located on the lobby level, where guests can enjoy our signature breakfast each morning, as well as a carefully curated à la carte menu throughout the day.

Do you offer room service?

Yes. Room service is available daily from 07:00 to 22:00, allowing you to enjoy breakfast, lunch, dinner, and selected beverages in the comfort and privacy of your room.

Do you offer gluten-free, vegan, pescatarian, or other special dietary options?

Yes. We are pleased to accommodate a variety of dietary preferences and requirements, including gluten-free, vegan, vegetarian, pescatarian, and other special diets. Please inform our team of any dietary needs or food allergies, and we will be happy to recommend suitable menu options.

Do you offer breakfast boxes?

Yes. Complimentary breakfast boxes are available for guests departing before 07:00. We kindly ask that you inform our reception team by the evening before your departure so that your breakfast can be prepared. If breakfast is not included in your reservation, an additional charge will apply.

What does breakfast include?

Our breakfast features a rich buffet certified under the Greek Breakfast initiative, showcasing high-quality local products and traditional Greek flavours, including a selection of PDO (Protected Designation of Origin) products. In addition to the buffet, guests may enjoy an à la carte menu with freshly prepared egg dishes, pancakes, and other breakfast favourites, all made to order.
Breakfast is served daily from 07:00 to 12:00, allowing you to enjoy a relaxed start to your day.

How much does breakfast cost if it is not included in my reservation?

If breakfast is not included in your reservation, it is available for €20 per person, per day for in-house guests.

What is the breakfast rate for non-resident guests and walk-in visitors?

Non-resident guests and walk-in visitors are welcome to enjoy breakfast for €30 per person, subject to availability. We recommend contacting the hotel in advance to confirm availability.

How do I order room service?

Ordering room service is simple. You may scan the QR code available in your room, browse the printed in-room menu, or contact our restaurant directly by dialing the dedicated internal extension. Our team will be pleased to assist you with your order.

What are the opening hours of the restaurant and rooftop bar?

Breakfast: Daily from 07:00 to 12:00

À la carte Restaurant: Daily from 13:00 to 21:20 (last order)

Room Service: Daily from 07:00 to 22:00

Rooftop Bar: Daily from 13:00 to 21:20 (last order)

Can you book Acropolis tickets for us?

While we are unable to book Acropolis tickets on your behalf, we are happy to provide guidance on the booking process. As tickets require visitors to select a specific date and entrance time, we recommend purchasing them directly through the official ticketing platform to ensure you secure your preferred time slot.

Can you arrange a private guide or sightseeing tour?

Yes. Our Concierge team will be delighted to arrange private guided tours, licensed guides, and tailor-made sightseeing experiences based on your interests. We can also recommend and organize selected group tours. Please contact our reception team prior to your arrival or during your stay, and we will be happy to assist you.

Can you recommend places to visit and things to do

Yes. Our reception team is always pleased to provide personalized recommendations to help you discover the very best of Athens. Whether you are interested in history, gastronomy, shopping, culture, or hidden local gems, we'll be happy to create suggestions tailored to your interests. Some of Athens' must-see attractions include the Acropolis, the Acropolis Museum, Plaka, Anafiotika, Lycabettus Hill, Philopappos Hill, Monastiraki Square, Syntagma Square, the National Garden, and the Stavros Niarchos Foundation Cultural Center.

Do you offer airport or port transfers?

Yes. Private transfers to and from Athens International Airport, the Port of Piraeus, and other destinations can be arranged upon request for an additional charge. To ensure availability, we recommend booking your transfer in advance through our Concierge or Reception team.

Do you offer special occasion packages?

Yes. Whether you are celebrating a honeymoon, anniversary, birthday, proposal, or another special occasion, we offer a selection of curated experiences designed to make your stay truly memorable. Our team can arrange thoughtful amenities such as flowers, sparkling wine, romantic room decorations, sweet treats, and personalized surprises. Please contact us before your arrival, and we will be delighted to help you create a unique experience.

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